Short answer: Jordan Metzner says back office work suits AI well and Ryz Labs automated almost its entire invoicing with AI. Sam Nadler says executives want AI everywhere but people in the trenches show some resistance until the culture changes.
Watch this answer from Episode 11 (starts at 20:41) · Episode 11 notes and transcript
From Episode 11: Coding the Beat: Strudel, Claude Dashboards & OpenAI’s $1B Play, starting at 20:41.
Sam Nadler [20:40]: Did you see I think it was a week ago, there was a Wall Street Journal article about the kind of, impact AI has had, at, I don't know, 500 enterprises, and kind of the response seemed like it was lackluster. And where it had the biggest impact was in back office operations, if I remember correctly. Did you see that
Jordan Metzner [21:04]: There's a lot of startups, obviously, that were promising a lot of things. And, it's always a question about kind of too early you're being in the arena. And, I mean, you've seen Eddie, the amount of imp improvement we've seen from, ChatGPT 3.5 to four o to, o three to five is is significant. And it's sometimes hard to remember how kind of poor the 3.5 was compared to how good something like five is today. But, you gotta be building on those stones, on that foundation in order to be able to get there. So, it is possible that a lot of these companies kind of overpromised with the hopes that kind of these models would improve what they delivered. But, yeah, I think, as you've mentioned, back office seems to be a place where AI works incredibly well. I know for us, like, we've automated almost our entire invoicing platform leveraging AI. Yeah. Like we mentioned, obviously, coding is is probably number one.
Jordan Metzner [22:00]: But, companies are gonna continue to see the implementation of AI inside their organization in all different fields. I think from HR to marketing to, like we mentioned, obviously, recruiting with Ntrvsta, and then sales Finance? And pretty much, yeah, finance. Like, every function of the business is is gonna get impacted by AI. And if it's not, you're gonna be left behind. And that's just the reality of how fast this thing is moving.
Sam Nadler [22:25]: Well, one thing I heard, and I didn't read this, I just heard it from somewhere else, so don't quote me on it. But was there just actual you know, executive team really wants AI everywhere. They see the potential. They see the cost savings. But the people who are, like, in the trenches, there's some degree of resistance. And, I think that will probably exist until, like, can the mentality and the culture change around using AI and, working with it to solve the problems. But, I can see how teammates not in the c suite are, apprehensive about these AI tools.
Jordan Metzner [23:04]: Yeah. All type of change is scary. And, I mean, AI is probably the biggest cultural change we've seen in a long time that's gonna impact organizations. So, again, like, hard to see where it's all gonna shake out. It's definitely gonna be highly impactful. And, like we mentioned earlier, it seems to be just the early innings right now. So, anyway, Sam, this was an awesome episode. So great to chat with you and talk about AI and all the products that we built just this week. So I'll love to catch up again next week. And to all of our fans and friends, don't forget to like and subscribe on YouTube, Spotify, and Apple Podcasts, and all your other favorite podcasting platforms.
Sam Nadler [23:41]: Thanks, Jordan. Great episode, and see everyone next week. Cool. See you later, Sam.
