Short answer: Zach Rattner says the more compelling use of AI is doing higher-quality or once cost-prohibitive work. Jordan Metzner says movers get the benefit without ever needing to know AI exists.
Watch this answer from Episode 49 (starts at 5:51) · Episode 49 notes and transcript
From Episode 49: A Ten Minute Phone Video Replaces Hours of Home Inspections. We Demo the AI Doing It., starting at 5:51.
Zach Rattner [5:51]: And I feel like that value proposition of AI, the promise of you can do something that is better than the way work was done before is really empowering. I think the obvious thing to do when people hear about AI is to automate and replace and just do the same old things with some percentage faster. But I think maybe the more interesting and compelling thing to look at is how can you use the fact that these things have become easier and faster and then go do something that is higher quality or to go do something that would have maybe been able to have been done before but is really cost prohibitive or labor intensive. And I think this is one such example, but the whole sector has, I think, many more on what you can do when you bake AI into the workflow. Kinda lets you rethink exactly how everything works.
Jordan Metzner [6:37]: I think, what makes Yembo so interesting is that first, you're talking about an industry that's very antiquated, very, kind of lack of technology in general. Right? It's very handwritten industry, a lot of paper, things like that. And then the second piece is that your software integrates with not even the person that uses it integrates with kind of like the homeowner, which is kind of a flip on how things used to run. And then the outcome is that the actual like mover itself gets the advantage of AI without them themselves even never needing to even know that AI exists or how it works. And I think that's like actually like a pretty magical like formula here. Because if you were to say like, hey, I'm gonna give AI to movers, you would probably fail pretty quickly because like they're not, technology first. They don't use, the technology in their workflows. They don't have a computer with them, and they, like, do this, like, manifest or inspection, etcetera. And so, like, it's so interesting to flip the model on its head where the mover itself doesn't actually change his behavior, except that now he has, like, even better paper document.
Jordan Metzner [7:39]: Just, like, takes his job to the higher level without ever, to your point, like, who has the time to put a report of this quality together by hand. Right? So awesome. Awesome demo.
