Short answer: Zach Rattner says homeowners may use the tool once a decade, so it must be intuitive; about 30% of Yembo's patents cover the camera capture process so the AI sees what it needs.
Watch this answer from Episode 49 (starts at 7:49) · Episode 49 notes and transcript
From Episode 49: A Ten Minute Phone Video Replaces Hours of Home Inspections. We Demo the AI Doing It., starting at 7:49.
Zach Rattner [7:49]: Yeah. And I think it's really, frankly, a bigger challenge than probably we talked about at that point where a lot of people who use AI use it every day, and they'll spend inordinates amount of time using it. I don't know about you, but I got Claude open from the moment I get to my desk to the moment I leave, and then sometimes after I leave, I open it on my phone. But in these workflows, there's a job to be done. Nobody wants to deploy AI just because it's AI. Like, they have quotas they need to reach and work to be done. And in our cases, the people who are actually using the AI have never done it before. And if you're the homeowner, you may never do it again or maybe ten years before you use it again. So building the technology in a way that is simple and intuitive enough that you can just pick it up and use it is much easier said than done. I think probably 30% of my company's patents are on what do you do during the camera capture process to make sure that the AI sees what it needs to see, but without making somebody, like, watch a two hour tutorial video or read a manual beforehand.
Zach Rattner [8:49]: I think it's sort of overlooked in a lot of these cases that when you deploy AI into the physical world, a lot of times there's not a mature infrastructure around people using it, their awareness of what the underlying technology does, even, like, clear limits on what the technology can and can't do. And it makes opportunities for folks to figure it out, but I'd say it's anything but obvious when you start what that right answer is gonna look like.
Jordan Metzner [9:14]: Well, that's great. No. I mean, people just wanna get their stuff moved, and most people to your point will kinda like know how to use an iPhone or an Android phone, but they have no idea how to take a home inventory prepared for a professional international move. And if you can let, someone do that in ten minutes on their phone, it just saves a lot of time and money and it seems like probably headache down the line as well. So, yeah. Again, I love the demo. I think it was awesome.
