Short answer: Rob Williams says some organizations set retention to seven days because they consider older data stale and more likely to mislead, so they share it fast and then retire it.
Watch this answer from Episode 54 (starts at 4:40) · Episode 54 notes and transcript
From Episode 54: Nobody Takes Notes Anymore. 5 Million People Let AI Do It Instead., starting at 4:40.
Sam Nadler [4:39]: So cool. I love it. And I love seeing, how you would prep exactly for this call. Have there been any, like, surprise... Obviously, like, I can see how, getting a daily report of the things that are relevant to you that have happened in, maybe the previous meeting or the meetings you have lined up for the day. Have there been any, like, unusual use cases that you thought, wow, that's... Obviously, I think we can all, like, pinpoint the immediate, like, need, but anything maybe outside the box, maybe offline use cases somehow where people are like, Let's turn this on and capture this whiteboarding session or something. I'm just brainstorming here, but...
Rob Williams [5:17]: Yeah. I'd say that there are two different ways that I would answer that. One is not necessarily an unusual use case, but it's eye opening the degree to which people vary in their level of comfort and sophistication and interest even in adopting AI tools. And so within a company, you'll find users who think that absolutely everything should be shared far and wide and there should be no secrets, you'll have people who are absolutely terrified to interact with anything, afraid it's about to steal everything that they know. And so navigating that honestly has been one of the bigger challenges from a product perspective and from a go to market perspective. In terms of unusual use cases, a couple of things come to mind. One is we have all kinds of enterprise controls, and that's pretty typical. That's not surprising. So you could say we only want to retain data for the last one hundred eighty days or the last two years or whatever the case may be. When we rolled out that functionality, we actually had organizations set their retention to seven days, and these are organizations where I assumed I misunderstood them at that because it's so short that what could you possibly be doing with it, but they took the approach of every piece of data after seven days is likely to be stale and more likely to lead people to be wrong rather than right, and so they just took the share it far and wide, share it fast, and then retire it and don't ever show it to me again approach, which I would have never guessed.
Rob Williams [6:41]: I would have thought 30, 60, 90 would be the minimum, but there are companies, especially in some of the AI forward spaces, are just at the speed of light. And even when you think that you're describing something that's fast, they're going faster than that. Wow.
Sam Nadler [6:58]: Seven days. Would have never guessed.
